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Refund policy

For all products purchased from Allinox's webshop, the Customer-Consumer has a right of withdrawal during a period of 14 calendar days, without them having to give reasons. This period commences from the moment they take possession of the purchased products. During the withdrawal period, the Customer-Consumer must handle the product and its original packaging with care. The Customer-Consumer must ensure that the product remains in its original condition and shall only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the products.

The Customer-Consumer can exercise their right of withdrawal by either (i) completing and sending in the template withdrawal form or (ii) by addressing another unequivocal statement to Allinox in which the Customer-Consumer declares to exercise the right of withdrawal.

If the Customer-Consumer uses the second option, a notice prior to the return of the order will be sent to support@beka-cookware.com or to the postal address stated in article 1. This message contains the following information:

  • Notification that the Customer wishes to withdraw from the contract
  • Contact details of the Customer
  • Article description
  • Order and receipt date
  • Order number
  • Date sent (if the message is a letter)


This withdrawal form can be found here https://allinecommerce.blob.core.windows.net/cmsfiles/modelformulier_voor_herroeping_beka_nl.pdf

Allinox shall confirm receipt of the exercise of the right of withdrawal on a durable data carrier as rapidly as possible.

In order to comply with the withdrawal period, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. Purchased products that are returned without prior notification do not count as valid exercise of the right of withdrawal.

There are no additional costs associated with exercising the right of withdrawal and no reasons need to be given. The costs for returning the purchased products shall be borne by the Customer-Consumer. The Customer-Consumer shall return the purchased products in their original packaging and all accessories (including, but not limited to, the instructions for use and the delivery note) to Allinox at the address stated in Article 1 within a period of 14 calendar days after they have validly informed Allinox that they wish to exercise their right of withdrawal. The shipping date serves as a verification.

Payments already received by Allinox shall be repaid in full upon receipt of the goods or upon the Customer-Consumer demonstrating that it has returned the goods, whichever event occurs first. The Customer-Consumer shall only be liable for any reduction in value resulting from handling the goods which goes beyond what was necessary to establish the nature, characteristics and functioning of the goods. Allinox reserves the right, upon receipt of damaged or incomplete products, not to refund the reduction in value.